Return Policy

Our goal is for you to be satisfied with your purchase. If, for any reason, you are dissatisfied with your purchase, you may return the item(s) for a full refund or exchange, provided you follow the guidelines below:

A.    General Policy

  1. Items may be returned for a refund or exchange within 30 days of purchase. After 30 days, all sales are final.
  2. Clearance items are NOT returnable. If you are not sure, please contact us before you buy.
  3. You must complete the RETURN form and send it with your return.
  4. If we ship you the wrong item, or if the item we ship you is defective or appears to be worn or used (unless such a condition was listed in the online description of the item), we will credit you for the cost of returning the item to us. If a suitable replacement is available you will not be charged for shipping the replacement item to you.
  5. If the item does not fit or you want to return or exchange it for any other reason, then you will be responsible for the cost of shipping the item back to EHandH. However, we do offer free shipping on the first exchange (meaning you pay to ship the original item back to us, but we ship you the replacement for free). If the item is exchanged more than once you will be charged the actual shipping costs for shipping all subsequent exchanges to you.

 

B.    We can’t accept a return if:

  1. You have failed to include a completed RETURN form.
  2. The return is not properly packaged. For example, boot boxes must be put in another box before returning them – do not simply tape up the boot box and send it back. Items returned without proper packaging will be charged a 20% restocking fee.

C.    HOW TO RETURN/EXCHANGE

  1. Complete the RETURN form included in your order and ship it along with your return and a copy of your sales receipt to: 121 W Township St. STE 16, Fayetteville AR 72703
  2. Items must be returned with all original tags and packaging.
  3. You may return items to us using whatever shipping method you prefer.
    For refunds, the amount of the original purchase price (not including shipping charges) will be refunded to your credit card or PayPal account within 5 business days of the time we receive your return.
  4. For exchanges, the item you requested in exchange will be shipped to you within 5 business days of the time we receive your return, provided the item you requested is in stock. If the item is not in stock, you will be notified promptly.